Privacy Policy | Obsidian Deal Ops

1. Who We Are

Obsidian Deal Ops LLC provides managed deal packaging services for UK property finance brokers. We handle the organisation, structuring, and coordination of deal documentation on behalf of our clients.

2. What Data We Collect

Contact information (name, email address, phone number) submitted through our website forms
Deal documentation uploaded through our secure portals
Usage data collected through analytics (with your consent)
Communication records related to service delivery

3. How We Use Your Data

To provide deal packaging and document coordination services
To communicate with you about your deals and submissions
To improve our services and operational processes
To comply with applicable legal obligations

4. Legal Basis for Processing

Contract performance: Processing necessary to deliver the services you have engaged us to provide
Legitimate interests: Service improvement, security, and operational effectiveness
Consent: Marketing communications and analytics cookies are only processed with your explicit consent

5. Data Storage and Security

Data is stored using encrypted cloud infrastructure
Role-based access controls restrict data to authorised personnel
Regular security reviews are conducted
UK and EU data handling standards are observed

6. Data Sharing

We do not sell your personal data to any third party.

Data may be shared with:

Service providers who assist with our operations (such as cloud hosting and email delivery providers)
Professional advisors where necessary
Law enforcement or regulatory bodies where legally required

7. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to the processing of your data
Request data portability

To exercise any of these rights, please contact us using the details below.

8. Contact

For any privacy-related enquiries, please contact us at privacy@obsidiandealops.com, or write to Obsidian Deal Ops LLC.

9. Changes to This Policy

We may update this privacy policy from time to time. Where material changes are made, we will communicate these to you through our website or by direct correspondence.